Sandton Aesthetic Institute CC (registration number CK2009/203148/23) (Sandton Aesthetic) is a close corporation which sells skin and beauty products online.

This Privacy policy (Privacy Policy) should be read together with our Terms of use which can also be found on our website, (Website).

1 Terms of Privacy Policy

1.1 We review our policies regularly and occasionally may need to change or update them. Any updated versions of this Privacy Policy will be posted on our Website and will be effective from the date of posting. This Privacy Policy was last reviewed and updated on 4 August 2016.

1.2 This Privacy Policy does not apply to third party websites which may be linked to or accessible through this Website.

2 What personal information we collect and why?

2.1 When you register on our Website, you will be required to provide us with the following personal information:
(1) name and surname;
(2) email address;
(3) contact number; and
(4) billing and delivery address

2.2 When you order products from us, you will need to provide your physical address so that we are able to deliver them to you.
2.3 If your personal information changes, please log onto your account on the Website, select the edit tab and update your information.
2.4 We process your personal information for the purposes of administering our relationship with you, processing product orders, returns and refunds and responding to enquiries and complaints.
2.5 Your personal information may also be used for statistical and research purposes, but will be anonymised for this purpose.

3. Marketing

If you have ordered products from us, we may send you marketing communications and advertisements about our other products and services. If you have not ordered products from us but wish to receive our communications, please sign up for our newsletter from the link provided on the top menu of the website. You may opt out of receiving communications from us at any time by unsubscribing from our mailing list using the unsubscribe option located below all email communications.

4. Sensitive information

If you complete our online skin assessment, or contact us for advice relating to product orders, you may be asked to provide personal information relating to your health. By providing this information, you consent to us processing it for the purpose of facilitating your assessment or responding to your query. We will not use this information for any other purpose and will not share it with third parties.

We will not request other sensitive information from you, including personal information relating to race, religion, political persuasion, trade union membership, sex life, criminal behaviour or biometric information (such as fingerprints).

5. Do we share your personal information with third parties?

5.1 We may disclose your personal information to a limited number of our employees and third party service providers (other than those who we refer you too), who assist us to interact with you. For example, couriers who deliver products ordered by you and collect product returns.

5.2 We may be required to disclose your personal information if required to comply with applicable law or an order of court.

5.3 We will never sell your personal information.

6. Security and data quality

6.1 We may hold your personal information in either electronic or hard copy form. In both cases we take appropriate and reasonable and appropriate steps to ensure that your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We cannot however guarantee that, as a result of these measures, your personal information will not be disclosed in an unauthorised or unlawful manner in circumstances which are beyond our control.

6.2 Personal information is destroyed or anonymised when no longer needed or when we are no longer required by law to retain it (whichever is the later).

6.3 We may store your personal information with the web-hosting service provider appointed by us from time to time. The storage may be in South Africa or in another country.

7 Access to your personal information

7.1 You may at any time request:

(1) confirmation that we hold your personal information;
(2) access to your personal information;
(3) the identities or categories of third parties to whom we have disclosed your personal information; or
(4) that we correct or delete any personal information that is incomplete, misleading, inaccurate, excessive or out of date.

7.2 Requests may be made in writing to or 127 10th St, Parkmore, Johannesburg. 2010.